Setmytvup – Antivirus Service And Support

Refund and Return Policy

At setmytvup, we strive to provide our customers with the highest quality products and services. However, we understand that there may be situations where a refund or return is necessary. Please read our refund and return policy carefully to understand the guidelines and procedures.

1. Refund Policy:

1.1. Product Issues: If you encounter any technical issues with the product or service you purchased from setmytvup, please contact our customer support within [X] days of receiving the product. Our team will work diligently to assist you and provide an appropriate solution. If the issue cannot be resolved, we may offer a refund as follows:

  • For physical products: A refund may be provided upon return of the product in its original condition and packaging, subject to inspection.
  • For digital products or services: Refunds will be considered on a case-by-case basis, depending on the nature of the product or service.

1.2. Defective or Damaged Products: If you receive a defective or damaged product, please notify us within [X] days of receiving the item. We may request photographic evidence or additional information to process your claim. Once confirmed, we will offer a replacement or issue a refund.

1.3. Non-Delivery of Products or Services: If you have not received your product or service within the specified timeframe, please contact us immediately. We will investigate the matter and take appropriate action to either provide a replacement or issue a refund.

2. Return Policy:

2.1. Return Eligibility: To be eligible for a return, the product must be in its original condition and packaging. It should be unused, undamaged, and free from any signs of wear or alteration.

2.2. Return Process: To initiate a return, please contact our customer support within [X] days of receiving the product. Our team will guide you through the return process, which may include providing a return shipping address and any necessary documentation. The return shipping costs will be the customer’s responsibility unless otherwise specified.

2.3. Refund Process: Upon receiving and inspecting the returned product, we will process the refund within [X] days. The refund will be issued in the original payment method used for the purchase unless otherwise agreed upon.

3. Exclusions: The following items are generally not eligible for refunds or returns, unless otherwise determined by setmytvup:

  • Consumable products (such as ink cartridges) that have been opened or used.
  • Products damaged due to improper handling, misuse, or neglect.
  • Services that have been completed or utilized.

4. Contact Us: If you have any questions or concerns regarding our refund and return policy, please get in touch with our customer support team at support@setmytvup.com. We are here to assist you and provide further clarification.